Question 1

How long does shipping take?

Accepted Answer

Standard shipping takes 5–10 business days after a 2–3 business day handling time (7–13 business days total). Express (3–6 business days total) and Overnight via FedEx Priority (2–3 business days total) are available at checkout.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — free standard shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99.

Question 3

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to Alaska and Hawaii via standard carriers. These orders are not eligible for the free shipping threshold, and delivery may take 7–14 business days.

Question 4

How do I track my order?

Accepted Answer

Visit our Track Order page and enter your order code and email address from your confirmation email. You'll also receive a tracking link by email once your order ships.

Question 5

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, American Express and Discover, all processed securely through PayPal's checkout.

Question 6

Is my payment information secure?

Accepted Answer

Yes. All transactions are processed by PayPal with SSL encryption, and we never store your card details on our servers.

Question 7

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unused and in original condition. Email support@localnomad.us with your order code to start a return.

Question 8

How long does a refund take?

Accepted Answer

Once we receive and inspect your return, refunds are processed within 2 business days and appear on your original payment method within 5–10 business days.

Question 9

Can I exchange an item for a different size or color?

Accepted Answer

Yes — return the original item for a refund and place a new order for the size or color you'd like. This is the fastest way to get the right item to you.

Question 10

What if my order arrives damaged?

Accepted Answer

Contact us within 7 days of delivery at support@localnomad.us with your order code and a photo of the damage. We'll send a replacement or issue a full refund at no cost to you.

Question 11

Can I cancel or change my order after placing it?

Accepted Answer

Contact us within 2 hours of placing your order and we'll do our best to change or cancel it before it enters processing.

Question 12

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only, including Alaska, Hawaii and U.S. territories.

Question 13

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes! Email support@localnomad.us for bulk orders (10+ units) or wholesale inquiries and we'll follow up within 1–2 business days.

Question 14

What if an item I want is out of stock?

Accepted Answer

Many of our pieces are made in small batches by independent makers, so items do sell out. Email us at support@localnomad.us and we can let you know when it's restocked.

Question 15

How do I care for my clothing?

Accepted Answer

Check the care label on each garment — most of our linen and cotton pieces are machine washable cold on a gentle cycle and should be line-dried or tumble-dried low to preserve fit and texture.

Question 16

How should I care for my ceramics?

Accepted Answer

Our stoneware pieces are handmade and food-safe; we recommend hand-washing to preserve the glaze finish and avoiding sudden temperature changes, which can cause cracking.

Question 17

How do I store and use my skincare products?

Accepted Answer

Keep skincare products in a cool, dry place away from direct sunlight, and check the label for the recommended use-by window once opened — most of our formulas are preservative-light and best used within 6–12 months of opening.

Question 18

How should I burn my candles safely?

Accepted Answer

Trim the wick to 1/4 inch before each burn, keep the wax pool free of debris, and burn for no more than 3–4 hours at a time to avoid tunneling and get the cleanest burn.

Question 19

Are your skincare products made with natural ingredients?

Accepted Answer

Yes — our skincare line is formulated with recognizable, botanical-based ingredients. Full ingredient lists are listed on each product page.

Question 20

Is gift wrapping available?

Accepted Answer

We don't currently offer gift wrapping at checkout, but many of our ceramics, candles and art pieces arrive in reusable packaging that makes for a lovely gift as-is.

Frequently Asked Questions